We’re not saying we’re superheroes… but Netmill customers do see super results.
You might be surprised at how many powerful benefits your business can unlock simply by choosing Netmill to engage with your customers. (But don’t just take our word for it – explore our customer success stories!)
Wondering why Netmill is the right choice? Let’s explore some real-world use cases.
Cut churn and keep subscribers longer
If you run a subscription-based service, customer churn is a critical metric. In fact, it often determines whether your customer acquisition strategy is profitable or not. That’s where Netmill steps in.
Netmill helps reduce churn through personalized messaging – including dynamic video messages. One of our telecom partners identified that the primary cause of churn was confusion over billing. Customers were canceling their contracts because they didn’t understand their phone bills.
To solve this, the operator leveraged Netmill’s platform to deliver personalized video messages that clearly explained each customer’s phone charges. Integrated directly with their CRM, Netmill’s personalization engine tailored every video based on individual customer data.
The results? An impressive 17% annual reduction in churn, translating to millions saved – along with a significant boost in customer satisfaction.
And the best part? Any subscription-based business can replicate this success.
Slash missed appointments with simple SMS reminders
When it comes to appointment reminders, no channel beats SMS. Let’s break it down:
A hair salon sends 40 appointment reminders per week via SMS, spending just $2 weekly. These reminders prevent an average of two missed appointments, each worth $50. That’s a 4900% return on investment.
This isn’t an isolated case. Across industries – from healthcare to real estate – SMS reminders are saving billions globally by improving attendance.
Boost sign-up rates with seamless user verification
Verifying user identity is essential for many digital services. Whether it’s for sign-ups or secure transactions, confirmation via SMS or voice call is still the gold standard.
Netmill delivers top-tier verification rates – up to 70%. That means fewer drop-offs, higher conversions, and a much better return on your marketing spend.
It’s no surprise that many of the world’s top digital platforms choose Netmill for verification services.
Drive revenue by reducing prescription abandonment
How can a simple video message increase pharmacy revenue?
When a prescription goes uncollected, pharmacies lose money. But by sending personalized video reminders, including delivery options, customers are more likely to pick up their medications.
The outcome? A significant decrease in uncollected prescriptions – and a healthy bump in revenue.
Improve service response with instant notifications
When service uptime matters, time is of the essence. A cloud hosting company found that SMS was the fastest way to alert developers of outages. Unlike calls or emails, SMS messages are opened within 3 minutes, 90% of the time.
Using Netmill’s bulk messaging service, developers were able to respond quickly – saving both time and service disruptions.
Prevent failed deliveries and save operational costs
Time is money, especially in logistics. Here’s a clever use case:
A delivery company sends a text message 60 minutes before delivery to confirm someone is home. If there’s no reply, an automated call goes out 40 minutes prior. Still no response? The delivery is rescheduled.
This avoids wasted stops, saving drivers around $15 per skipped delivery. With just a $1 investment per message, the ROI hits 1500%.
Use contextual calling for smarter customer support
Wouldn’t it be helpful if your team knew why a customer was calling before answering?
With contextual calling via Netmill, they can. If a customer initiates a call from your app or website, the agent sees which page or product they were viewing. This eliminates guesswork and speeds up resolution – enhancing customer satisfaction instantly.
Simplify sign-in with fast, secure authentication
Make onboarding effortless with phone number-based sign-up. Netmill’s verification service sends a secure, one-time passcode for quick and reliable registration.
It’s also a perfect upgrade for SMS-based two-factor authentication. Offering both SMS and Flash Call options, Netmill ensures frictionless access across global markets – without sacrificing security.
Protect privacy with number masking
With Netmill’s Number Masking solution, businesses can connect customers and providers without revealing personal numbers. Whether it’s a rideshare driver, courier, or marketplace user, privacy is preserved.
More importantly, this protects your revenue. By keeping communications within the app, you reduce the risk of offline transactions and improve overall operational efficiency.
Stop financial fraud before it happens
Banks and financial services can dramatically reduce fraud with real-time SMS alerts. By flagging suspicious activity and prompting users for confirmation, institutions save millions and protect customers from stress and losses.
It’s a fast, simple, and cost-effective layer of defense.
Engage drivers and teams at scale with bulk SMS
A ride-hailing company needs to reach thousands of drivers instantly. Calls are expensive. Emails? Too slow. But SMS? Fast, reliable, and effective.
Netmill helps dispatch fleets with real-time messages, getting more drivers on the road exactly when demand peaks.
Reach global audiences in seconds
Still wondering if mobile messaging is the future of customer engagement?
Consider this:
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Messages are delivered in under 1 second
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98% of them are opened
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90% are read within 90 seconds
Netmill is powering mobile communication across industries worldwide. If you’re not using mobile engagement yet, you’re leaving opportunity on the table.
